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  Subject: Auto-Response emails Blank!
  Posted: 04/23/2005 at 4:58:34 pm
  By: agdm619

From what I can tell, I have everything working. I (as the administrator) receive the form information fine. The person who filled the form also receives an auto-response with the right subject, but the message body is blank. They are not receiving anything whether I have it set to use PLAIN.MES or HTML.MES. I even tried adding the "plain_mesfile" setting to the form page and hard coded it to the PLAIN.MES file without success.

This is running on IIS5 with the latest ActiveState Perl. Other than the blank body, everything else checks out... any idea's???



  Subject: Re: Auto-Response emails Blank!
  Posted: 04/24/2005 at 7:41:34 am
  By: rosco

I have also been struggling with this problem. When I first set up my forms, the auto-response emails were arriving as both html and plain text, although I had specified plain message format with <input type="hidden" name="message_format" value="plain">.

I solved this problem by simply deleting the html.mes file.

Now, I am trying to set up two forms which have different auto-response messages. I have specified the two files in bizmail.cgi using $PLAIN_mes_file{"1"} = "plain.mes";
$PLAIN_mes_file{"2"} = "contact.mes"; and in the second form I use <input type="hidden" name="plain_mesfile" value="2">

I also tried <input type="hidden" name="plain_mesfile" value="contact.mes"> because the readme_v2_2.txt has both formats, but either way I try the customer receives a blank email, although the subject and return address are correct.

Also, if I go back to my first form and use <input type="hidden" name="plain_mesfile" value="1"> the customer gets a blank email, but if I leave this field out, the correct message as set in plain.mes is received.

The problem seems to lie in this <input type="hidden" name="plain_mesfile" value="1">

Other than that, everything works great.

Ross


Ros





  Subject: Re: Auto-Response emails Blank!
  Posted: 04/24/2005 at 9:46:15 pm
  By: agdm619

Ok I got it to work!!! in the bizmail.pl I added the full directory(In my case c:/inetpub/wwwroot/forms/cgi-bin/html.mes) to the HTML.mes and the Plain.mes portion of the script. shown here... hope that makes sence...



sub notify{

$FORM_sendto = "$formdata{'send_to'}";
$FORM_ccto = "$formdata{'cc_to'}";
$FINAL_sendto = $sendto{"$FORM_sendto"};
$FINAL_ccto = $cc_to{"$FORM_ccto"};


if ($formdata{'send_to'}){
$mail_sendto = "$from_name_format";
$MAIN_mail_send = "$FINAL_sendto";
}else{
$mail_sendto = "$from_name_format";
$MAIN_mail_send = "$FINAL_sendto";
}

if ($formdata{'cc_to'}){
$mail_ccto = "$FINAL_ccto";

}else{
$mail_ccto = "$FINAL_ccto";
}


$HTML_format = "text/html";
$PLAIN_format = "text/plain";

if ($formdata{'html_mesfile'}) {
$mime_html_body = &LoadFile("$formdata{'html_mesfile'}");
}else{
$mime_html_body = &LoadFile("c:/inetpub/wwwroot/forms/cgi-bin/html.mes");
}

if ($formdata{'plain_mesfile'}) {
$mime_plain_body = &LoadFile("$formdata{'plain_mesfile'}");
}else{
$mime_plain_body = &LoadFile("c:/inetpub/wwwroot/forms/cgi-bin/plain.mes");
}

$reply_subject = $formdata{'reply_subject'};


if ($formdata{'message_format'} eq "html") {

$email_format = "$HTML_format";
$mime_body = "$mime_html_body";


}else{

$email_format = "$PLAIN_format";
$mime_body = "$mime_plain_body";

}



  Subject: Re: Auto-Response emails Blank!
  Posted: 04/28/2005 at 2:50:30 pm
  By: Seth Knorr

Yes, adding the full directory when configuring the path to your data and or message files is the correct processing.

The current version of BMF has a variable:
${'ABSOLUTE_cgi_path'}

that solves this problem....

Seth

Seth



  Subject: Re: Auto-Response emails Blank!
  Posted: 05/03/2005 at 10:28:43 pm
  By: rosco

Hi Seth,

Could you explain a little further about
${'ABSOLUTE_cgi_path'}. I looked in bizmail.cgi version 2.2.1 and don't see this. How do I use it?

Ross



  Subject: Re: Auto-Response emails Blank!
  Posted: 05/10/2005 at 6:08:30 am
  By: Seth Knorr

You must be using the Windows version... Try using the regular version, which is on 2.2. This should work for you now.... ${'ABSOLUTE_cgi_path'}, as explained in the readme file, allows you to specify your root path to the cgi-bin, where all the scripts are located....


Seth



  Subject: Re: Auto-Response emails Blank!
  Posted: 05/18/2005 at 1:07:29 pm
  By: derivitiv

Are you saying that windows users can now use the current version of BMF?



  Subject: Re: Auto-Response emails Blank!
  Posted: 06/03/2005 at 6:09:25 am
  By: Seth Knorr

Yes, the current version of BMF for Linux should work for Windows, you just have to read the readme file on configuration.....

Seth



  Subject: Re: Auto-Response emails Blank!
  Posted: 02/08/2006 at 2:16:34 pm
  By: UPautomall

OK, I'm confused. I'm running BMF 2.2.1 on a unix server. I'm getting the blank e-mails to the person who fills out the form.

Does this answer apply to me? If so I can't find ${'ABSOLUTE_cgi_path'} anywhere...what simple thing am I missing? :)



  Subject: Re: Auto-Response emails Blank!
  Posted: 02/08/2006 at 6:51:15 pm
  By: Seth Knorr

The current version of BizMailForm does not include the variable: ${'ABSOLUTE_cgi_path'}

However I am adding it back in, it was taken out in version 2.2.1...

The variable name will be different but will have the same use...

It should be posted shortly...

Seth



  Subject: Re: Auto-Response emails Blank!
  Posted: 02/08/2006 at 7:09:35 pm
  By: Seth Knorr

Ok the new version is posted...

It is 2.2.2

Seth



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