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  Subject: SMPT question
  Posted: 03/24/2004 at 2:04:05 pm
  By: kael

Everything in my bizmail appears to be working fine. When I submit the form with filled in values, it sends off to the thank you page (oddly when no fields are used and you simply submit, the page bounces to a new page in red font describing the Bizmail service - why?)

Anyways, the issue I'm having is that no email is being recieved. It appears it's working fine becuase the thank you page loads, but when I check my email account, no email is recieved.

I've tested the SMPT server to read...

1. localhost (doesn't work)
2. mail.mjaimpressions.com (doesn't work)

Am I missing something? My host provider said all we need to do is use "localhost" for the SMPT server.

Ahhh - help? Feedback?

Thanks



  Subject: Re: SMPT question
  Posted: 03/24/2004 at 2:08:19 pm
  By: kael

Note: My hosting account is http://www.halfpricehosting.com/webhosting/spotlightsavings/index.asp

My form HTML is:

<form method="post" action="/cgi-bin/bizmail.pl">

<input type="hidden" name="subject" value="Mining-Marketing Web Inquiry">
<input name="send_to" type="hidden" value="1">
<input name="datafile" type="hidden" value="1">
<input type="hidden" name="success_page" value="http://www.mjaimpressions.com/clients/mine-marketing/thankyou.html">
<input type="hidden" name="sendreply" value="1">
<input type="hidden" name="reply_subject" value="RE: {firstname}, your recent inquiry to Mining-Marketing.com.">
<input type="hidden" name="message_format" value="plain">
<input type="hidden" name="data_format" value="~">
<input type="hidden" name="text_qualifier" value="1">
<table width="50%" border="0" cellspacing="0" cellpadding="5" class="maintext" align="center">
<tr>
<td valign="top"><b>Full Name:</b></td>
<td>
<div align="left">
<input type="text" name="firstname" class="formtext">
<font color="#FFCC00"></font></div></td>
</tr>
<tr>
<td valign="top"><b> Email Address:</b></td>
<td>
<div align="left">
<input type="Text" name="email" value="Your e-mail" class="formtext" size="20" maxlength="50">
<span class="style2">(required)</span></div></td>
</tr>
<tr>
<td valign="top"><strong>Telephone:</strong></td>
<td><input name="tel" type="Text" class="formtext" id="Tel" value="Your phone number" size="20" maxlength="50"></td>
</tr>
<tr>
<td valign="top"><b>How did you find us?</b></td>
<td>
<div align="left">
<select name="003-source" class="formtext">
<option value="n/a" selected>Please select one</option>
<option value="Email">Email</option>
<option value="Word of Mouth">Word of Mouth</option>
<option value="Business Card">Business Card</option>
<option value="Friend/CoWorker">Friend/CoWorker</option>
<option value="Newspaper">Newspaper</option>
<option value="Search Engine">Search Engine</option>
<option value="Other">Other</option>
</select>
</div></td>
</tr>
<tr>
<td valign="top"><b>What is your inquiry?</b></td>
<td>
<div align="left">
<textarea name="inquiry" cols="40" rows="5" class="formtext">Enter your email inquiry here</textarea>
<br>
<font color="#FFCC00"></font></div></td>
</tr>
<tr>
<td colspan="2">
<div align="center">
<input type="submit" name="Submit" value="Submit Your Inquiry">
</div></td>
</tr>
</table>
</form>



  Subject: Re: SMPT question
  Posted: 03/24/2004 at 2:27:37 pm
  By: kael

Sorry, another update.

The technical contact at the ISP said the yes, the account uses SMPT, but the email FROM address must be real, no alias?? does this sounds right Seth?



  Subject: Re: SMPT question
  Posted: 03/24/2004 at 7:31:36 pm
  By: Seth Knorr

Where is your form HTML page located? what URL?

I will look at it and test it.

Seth



  Subject: Re: SMPT question - Seth - My reply
  Posted: 03/25/2004 at 10:21:28 am
  By: kael

Thanks for your help Seth.

My form is at http://www.mjaimpressions.com/clients/mine-marketing/contactus.html

Looking forward to your reply



  Subject: Re: SMPT question
  Posted: 03/25/2004 at 2:18:59 pm
  By: Seth Knorr

1. The reason why when you submit the form without filling in any values is due to the fact that since all required fields are not filled in or if you are sending and auto-response it will want a valid email; therefore this will bring up the error page. HOWEVER since you do not have the default error page template: error.html uploaded to your cgi-bin, then bizmail.pl can not pull up the error message or the error page content, thus only showing the default text of "Form Processing Provided by Biz Mail Form"...

2. Next I did test your form with several email address's, and each was a different type. GENERALY a "real" email address is one that is not forwarded, and when sent goes to a pop3 account. However I tried this with both POP3 accounts and non POP3 accounts and nothing worked.

I would have to say if your ISP thinks everything is working fine, you may want to find a new ISP, because in actuality it is not working at all.

Seth



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